Privacy Policy
Effective Date: 1st August 2026
At R&M Plywood ("we," "our," or "us"), accessible from https://www.randmplywood.co.uk, we are committed to protecting your privacy and handling your personal data in an open, transparent, and compliant manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services.
1. Information We Collect
We may collect and process the following types of information:
Personal Details: Name, email address, phone number, and delivery/billing address when you fill out a contact form, request a quote, or make an inquiry.
Transaction Details: Details of products or services you inquire about or purchase from us.
Technical & Usage Data: IP address, browser type, operating system, referring URLs, and pages viewed during your visit via cookies and analytics.
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries, quote requests, and order details.
To manage customer accounts, billing, and order deliveries.
To improve our website performance, user experience, and service offerings.
To comply with legal and accounting obligations.
3. Legal Basis for Processing (UK GDPR / Data Protection)
We process your personal data under one or more of the following legal bases:
Performance of a Contract: Necessary to fulfill orders or respond to requests before entering into an agreement.
Legitimate Interests: To run, protect, and improve our business operations.
Legal Obligation: To comply with applicable financial, tax, or legal regulations.
Consent: Where you have given explicit permission (e.g., opting in to marketing communications).
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only with trusted third parties necessary to operate our business, such as:
Service Providers: Web hosting providers, IT support, payment processors, and courier/delivery services.
Professional Advisers: Accountants, auditors, or legal advisers where necessary.
Legal Requirements: If required by law, regulation, or court order.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to enhance user experience and gather anonymous website traffic analytics. You can adjust your browser settings to block or notify you about cookies, though some features of the website may not function properly as a result.
6. Data Security and Retention
Security: We employ appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure.
Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by statutory record-keeping regulations (e.g., financial and tax records).
7. Your Data Rights
Under UK data protection laws, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we rectify inaccurate or incomplete information.
Erasure: Request the deletion of your personal data, subject to legal retention obligations.
Restriction & Objection: Object to or restrict processing of your personal data under certain conditions.
To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Company Name: R&M Plywood
Website: https://www.randmplywood.co.uk
Email: randmplywood@hotmail.co.uk
Phone: 0121 552 8822